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RM Service Structure

Why practice with an RM Service Structure?

  • Because we do many things differently when we work with a valuable, time-based service structure... 

Note: RM is continuing to change and the redesign includes service structure being applied throughout RM 6 month training process at times when each item is most relevant to client and practitioners. Rather than depicted here as something that is applied at the beginning of the training process. 


How a valuable time-based service structure is delivered:

A valuable time-based service structure includes higher fees, being on time, with more time and clients choose the duration and frequency of their sessions, clients can choose the level of expertise of their practitioner. 100% 1-on-1 with the practitionerextra client-educationsession summaries sent to clients, practitioner session plans, practitioners consultation between/during sessions with senior practitioners, practitioners up skill supporters such as Trainers/Coaches/Contacts/Instructors to assist, building a like-minded inter professional network... to name a few...

  • This service structure frees us up to be present, focused and allows us to to each client... 
  • We can choose treatments based on what is best possible which allows us to eliminate unhelpful treatments... so we don't waste time...
  • We maximize our skills with the most helpful treatments, we listen carefully, and we tailor individualized treatment plans... 
  • We plan ahead for each session to make the most of your time... we reflect and work on cases between sessions to ensure we are on the best track possible...
  • Our teams are more thoughtful for the ways we can help clients more including better bookings processes...
  • We get advice from our colleagues between sessions to ensure we are on the best track possible...
  • We dedicate more time to up skilling with post graduate training...
  • We respect our professional boundaries and are always looking to refer on if we are not on a good track...
  • We communicate with significant others so they can support your progress better...
  • We see one client at a time without interruptions...
  • We are not exhausted from being overworked... we are focused and 100% 'present' with every session...  
  • We respect clients' time by keeping to time... and the only way to keep on time is to do our service well... this allows clients and practitioners to get on with their important and valuable activities on time following sessions... 
  • And allows clients and practitioners to be motivated, enthusiastic, excited for our work and life-balance...
  • We know this saves time, get's better results faster, and saves costs overall... We know this so well because we used to operate with the traditional [mainstream] service structure... and for every client's benefit and for every practitioner's benefit we never want to operate that way again...  

What are the outcomes with RM Service Structure?

Video summary:  

  • Tom Anthoney, SA: "The aim of my presentation today is to provide you with information for the benefits and challenges for putting fees up
  • I went to the RM Conference... I learned a lot... about good business... 
  • I came up with a new model... I was going to charge more... see less clients [sessions]... and I was going to do a better job and give a better service to all those clients...
  • This brought challenges... but the changes I have made brought more gains than difficulties [for both clients and the practitioners],...
  • Gross income has risen by 28%... less client [sessions] per day...  I used to see 20-22 client [sessions] per day... I now see 10-11 client sessions per day...
  • Effect on practitioners... feel valued... increases reputation... more motivated clients... always bring the 'A Game'... drop techniques that aren't so valuable, do more techniques that are more valuable...
  • More time to prepare and reflect on client [sessions]... clients are prepared for the sessions... often early... because they don't want to waste their time...
  • They [clients] are motivated to learn to help themselves... keen to get results... 
  • positive effect on our clients... and for the physios in the business... 
  • We enjoy a new way of doing things... charging more... seeing less clients... and doing a better job with all of them"

 

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